FTA Advances Public Services with Innovative Upgrades to Align with UAE’s Government Vision
The Federal Tax Authority (FTA) has taken a significant leap forward in customer service by enhancing three essential services, showcasing its alignment with the UAE’s forward-thinking ‘Government Services 2.0’ framework. This strategic update is part of the ongoing commitment to the Government Services Quality Charter, which aims to revolutionize the public service sector with efficiency, effectiveness, and user-centric design.
FTA’s Commitment to Excellence and Customer Satisfaction
H.E. Khalid Al Bustani, Director General of the FTA, has expressed that this latest initiative is a reflection of the FTA’s dedication to setting new benchmarks in service quality, aspiring to achieve the highest international standards as outlined in the Government Services Quality Charter.
Transformative Strategies for Enhanced Tax Services
The FTA has unveiled three key improvements that are set to streamline the following services:
- Tax Refund for UAE Nationals Building New Residences
- Issuance of Tax Certificates
- Excise Goods Registration Inquiry Response
These initiatives are designed to simplify processes, reduce the need for extensive documentation, and integrate services with other systems, improving overall customer experience.
Significant Service Enhancements Across the Board
In a bid to deliver services more swiftly, the FTA has made significant enhancements to reduce processing times and simplify application steps. Here’s how the services have been upgraded:
Tax Refund for UAE Nationals Building New Residences
- Processing Time Reduced: From 25 to 20 minutes
- Steps Decreased: From 6 to 5
- Fields Reduced: From 35 to 28
Issuance of Tax Certificates
- Documents Required Reduced: From 6 to 5
- Fields Decreased: From 12 to 9
- Key Enhancements:
- Improved search feature for easy service access
- Automated data verification
- Option to request multiple certificate copies
- UAE Pass integration
- Electronic Seal on Digital Certificates for authenticity
Excise Goods Registration Inquiry Response
- Application Time Reduced: From 5 minutes to 2 minutes
- Service Delivery Time Cut: From 2 days to 5 minutes
- Key Service Improvements:
- Immediate responses to customer inquiries
- Streamlined access to inquiry services
- Comprehensive information provided directly by the FTA
In Conclusion
The FTA’s initiative to upgrade its services is a testament to the UAE’s commitment to embracing innovation and improving the customer journey within the public sector. By streamlining procedures and enhancing integration, the FTA is ensuring that its services are not only more efficient but also more accessible to all users. This move marks a step towards a smarter, more responsive government that prioritizes the needs and satisfaction of its citizens.
